Opus Dental is a Norwegian company developing the leading electronic patient journal system in the Nordic dental market, trusted by over 25,000 users in 4,500+ clinics. We have developed software solutions for the dental market since 1993. A steady growth journey has enabled constant product development and established a solid foundation for developing an end-to-end software supporting dentists and dental clinics.

Since day one, our goal has been to make administrative work simpler and more efficient within the dental industry. We are committed to providing dentists and dental practices with state-of-the-art software to enhance patient care and streamline practice management. Our goal? Improve usability, streamline workflows, and create a best-in-class digital experience for dental professionals.

Now, we're looking for a hands-on, curious, and solution-oriented Technical Support Specialist to strengthen our team and help us deliver an exceptional experience to both customers and colleagues - want to join our journey? 🚀

What you will do

In this role, you’ll wear several hats, from helping customers solving technical issues to keeping our internal IT running smoothly.

It’s a hands-on position with plenty of learning opportunities, supported by fun and knowledgeable colleagues who’ll help you grow.

You’ll get full training on all tasks, so don’t worry if some areas are new to you!

Customer Support Responsibilities

• Take ownership of customer cases, from first response to full resolution.
• Troubleshoot issues across Windows environments, networks, and app configurations (XML/JSON).
• Run and adapt SQL queries, assist with indexing, performance checks, and log growth control.
• Investigate integrations, APIs, certificates, and data connections.
• Support customers during cloud migrations to ensure a smooth transition.
• Use AI tools to improve our processes
  
  Internal IT Support

• Provide IT support for internal users when needed. Maintain and troubleshoot meeting room setups (Teams Rooms, projectors, AV systems) to ensure smooth hybrid meetings.
• Manage user administration in Microsoft 365 and Azure AD (accounts, permissions, and access requests).
• Identify recurring problems and suggest automation, fixes, or improved playbooks to make everyone’s work easier.
  
  

Who we believe you are

We’re seeking a curious and proactive IT generalist who enjoys solving problems, learning on the go, and helping others. You might be early in your career, but you like getting your hands dirty and figuring things out.

You likely have:

• 1-3 years of experience in IT support, service desk, or internal IT.
• Ability to read and write basic SQL, and interest in learning more about optimization and troubleshooting.
• Solid understanding of Windows, networking basics (DNS, ports, firewalls), and SSL certificates.
• Experience with Microsoft 365 and/or Azure AD user management.
• Some familiarity with PowerShell or other scripting tools.
• Strong communication skills, comfortable explaining tech to non-technical users (in Norwegian/Swedish and English).
• A “get things done” attitude - you like finishing what you start.
• Curiosity and a practical mindset, you learn by doing.

Don’t meet every requirement? That’s okay! If you bring drive, curiosity, and a knack for solving problems, we’d still love to hear from you.

Why Opus Dental?

• Make a real difference: Your work will impact how thousands of dentists and staff work every day.
• Join at a pivotal moment: Be part of a major product transformation from legacy to modern cloud-based technology.
• Work with great people: Collaborate with passionate developers, PMs, and real end-users.
• Asker-based hybrid model: Flexibility to work remotely and on-site.
• Competitive salary & benefits: Salary according to experience, with a stable role in a market-leading company.

Location & Application Details

Location: Hvalstad, Asker, Norway
Don’t wait! We review applications on an ongoing basis.

Any questions can be sent to our Recruitment Partner, Linh Nguyen at linh.nguyen@opusdental.com